Refund & Cancellation Policy

Effective: July 13, 2026 · Last updated: August 9, 2026

This Refund & Cancellation Policy explains when and how you can cancel a purchase or request a refund for the two things Piquora sells: the Piquora Pro digital upgrade and physical print orders. It should be read together with our Terms of Use and Shipping & Delivery Policy.

Contents

  1. Overview
  2. Piquora Pro — Digital Purchase
  3. Print Orders — Cancellation
  4. Print Orders — Damaged, Defective, or Incorrect
  5. Non-Refundable Situations
  6. How Refunds Are Processed
  7. How to Request

1.Overview

We want you to be happy with what you buy. Because Piquora sells both a digital product and custom-made physical goods, different rules apply to each, described below. Nothing in this policy limits any non-waivable rights you have under applicable consumer protection law.

2.Piquora Pro — Digital Purchase

  1. If you are unhappy with Piquora Pro, email us at support@piquora.app within 7 days of purchase, from the email registered to your account, quoting your payment reference. We will refund the purchase.
  2. Purchases made through Google Play may alternatively be refunded through Google Play's refund process. Where Google issues the refund, we will not issue a second one for the same purchase.
  3. As Piquora Pro is a lifetime entitlement with no recurring billing, there is no subscription to cancel; a refund revokes the Pro entitlement on your account.

Print orders go into production quickly. You may cancel an order for a full refund at any time before it enters production by contacting us with your order id. Once printing has started, the order is a custom-made product tailored to you and can no longer be cancelled.

  1. If your prints arrive damaged, misprinted, or materially different from what you ordered, contact us within 7 days of delivery with your order id and clear photos of the issue.
  2. We will, at your choice, reprint and reship the affected items free of charge, or refund them.
  3. Because prints are made from your own photos, we cannot accept returns for reasons such as change of mind, or dissatisfaction with source-image quality that was visible at the preview step before you ordered.

5.Non-Refundable Situations

Except where required by law, refunds are not available for: orders already in production or delivered without a qualifying defect; issues caused by an incorrect or incomplete shipping address you provided (see the Shipping & Delivery Policy); or requests made after the applicable 7-day window.

6.How Refunds Are Processed

  1. Approved refunds are issued to the original payment method.
  2. Refunds are typically initiated within 2 business days of approval and reflected within 5–10 business days, though your bank or card issuer's processing time may vary.
  3. Refunds on Google Play purchases follow Google's timelines and are subject to Google's process.

7.How to Request

Send all refund and cancellation requests to support@piquora.app. Please include the email registered to your Piquora account and the relevant payment reference (for Pro) or order id (for prints), plus photos where a defect is involved. We aim to respond within 48 hours (business days, IST).

All policies · Privacy · Terms · Refunds · Shipping · Account deletion · Contact